Frequently Asked Questions

Q: Where is your primary distribution center located?
A: Our central distribution hub is situated in San Jacinto, California, USA.
Q: What are the shipping times for your products?
A:    For our apparel and accessory items: All of our apparel and accessories are shipped from the U.S.A and typically arrives at its destination within 3-7 business days, depending on your location.
        For handmade items: Our handmade items are crafted with care and made to order. Due to the intricate nature of their creation and potential order demand, please allow up to 30 days for delivery.
        For imported items: Imported items are shipped globally, and delivery times can vary due to our multiple warehouse locations. We kindly request that you expect a delivery window of up to 10-14 business days for your imported items to arrive. Your patience is greatly appreciated as we are committed to ensuring the safe and efficient delivery of your order.
    Q: Can I edit or cancel my order?
    A: We understand the importance of a swift order process, and as soon as an order is placed, we initiate the fulfillment process. Unfortunately, this means we cannot accommodate order cancellations or changes, including but not limited to:
    - Cancelling the entire order or specific items
    - Modifying billing or shipping addresses
    - Changing the payment method
    - Altering the shipping method
    - Changing the color/size of items
    - Adding or removing items from the order
    - Changing or adding discount codes
    - Adding or removing a gift card
    If you no longer wish to keep your order, you can return it once it has been delivered. To initiate a return, please click the button below to review our return policy and proceed with the return process.
    Q: My order is being delivered to the wrong address. What should I do?
    A: Please ensure that your correct address is updated in your Mischa Lottie account. You can access this information by clicking or hovering over your account and selecting "MY INFO." Scroll down to "ADDRESSES" and verify or edit existing addresses while removing outdated ones. It is crucial to maintain accurate address details to ensure smooth delivery. Please note that Mischa Lottie cannot be held responsible for orders delivered to an incorrect address. Once your order has been processed, we are unable to change the address.
    Q: What payment method do you accept?
    A: We accept the following forms of payment:
    Visa  Mastercard  Discover  American Express  Afterpay
    Mischa Lottie gift cards  PayPal  Apple Pay  Google Pay
    Q: Is my payment secured?
    A: Yes. 100% secured. we use PayPal or Stripe to ensure your safety and peace of mind.
    Q: How do I order?
    A: When you find the product you would like to buy - simply press "Add to cart" and then "Check out". from there you will only have to enter the shipping information that is required.
    Q: What's discount codes?
    A: Discount codes are sales specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated. 
    We cannot change or add a discount code after the order has been placed.
    Q: Can I apply more than one discount code after I order?
    A: Only ONE discount code can be applied per order and can not be changed after the order has been placed.
    TIP: If the discount code applies to specific items in your order, you may want to consider applying that discount code to that order and place a second order to utilize a different discount code, but any applicable shipping fees will apply if opting to do this.
    Q: Why isn't my discount code being accepted
    A: Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order.Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.
    How do I contact support?
    please contact us only through this mail: do not try to contact us through any other email or number. as we currently are only available through this email.
    When Will I Be charged?
    If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been placed successfully. If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment.
     If a payment isn’t authorized, it may look like  Mischa Lottie has taken the money as some card issuers may still reserve the money, for a short period of time. 

    All returns will be refunded via e-gift card. Due to the nature of our fast limited supply sourcing, we do not offer refunds to the original form of payment.

    Q: Haven't Received Your Gift Card/Store Credit?
    A: Please make sure to review all folders, including the Spam folder, in the email address associated with your order. If you are unable to access your email account, please contact us with your order number, full name, and billing address for additional support.

    Q: Combined multiple orders in a single package for return?
    A: We kindly request that you avoid grouping returns in this way, as it can lead to considerable delays and inaccurate crediting. If our return department overlooked an item, please contact us with the order number and details of the item(s) in question.
    Q: The return shipping label has not been received.

    A: We recommend checking your spam and junk email folders, as there's a chance that the return label email might have been sorted there. If you are unable to locate the email, please feel free to reach out to us again. Our committed team is available to support you, and we would be more than happy to issue a new return label if needed.

    Q: Received a credit amount lower than anticipated?
    A: To uphold our commitment to quality control and ensure your satisfaction, we meticulously inspect each item with great attention and care before it is shipped as part of our order processing procedure. After receiving your return, our returns processing team carefully examines all garments for stains, holes, defects, and signs of wear. If any item is found to be damaged, a 50% restocking fee will be applied, which will be deducted from your return amount.
    Q: Returns for fit 
    A: We understand the importance of finding the right fit, and we handle fit-related returns on a case-by-case basis. However, please be aware that we reserve the right to decline such returns if necessary. 
    To help prevent any inconvenience, our listings include detailed measurements for your reference.

    In the event that fit-related returns are approved, we want to be transparent about our policy, and there will be a restocking fee of 50% of the cost of your purchase. We hope this process ensures a smooth shopping experience for you while maintaining the quality of our services.

    Q: Did you purchase a BOGO (Buy One Get One) sale?
    A: Allow us to explain how we determine your credit. For instance, if you took advantage of a BOGO (Buy One Get One) sale and purchased two items—one priced at $15 and the other at $10—the $10 item is regarded as the free item. Here's the breakdown: You received the $15 item for $9 and the $10 item for $6, as the $10 discount is evenly distributed between the two items.
    - If you decide to return the $15 item, you will receive $9 in credit.
    - If you choose to return the $10 item, you will receive $6 in credit.

    In all cases, we proportionally allocate the discount across all relevant items in your specific order. Don't worry, our team will handle the calculations for you.
    Q: Is there an expiration date for gift cards?
    A: Mischa Lottie gift cards have no expiration date and can be used just like cash on our online store!

    Q: Refund after placing your order?
    A: Due to the possibility of one or more items being sold out after your order was processed, a refund may be issued.

    Q:  Did you use a gift card for a partly out-of-stock order?
    A: When making a purchase with a gift card and some items in your order are out of stock, the refunded amount for the unavailable items will be credited back to the gift card. Any remaining balance, if applicable, will be refunded to your other selected payment method.

    Q: Are items able to be exchanged?
    A: We do not currently offer exchanges. However, we warmly encourage you to proceed with returning your item(s) by mail, adhering to our Return Policy guidelines. Upon receipt, you will receive store credit in the form of a gift card, which you can use to repurchase any available item(s) on our site.

    Q: What items are considered a final sale?
    A: All items that include sale items, shoes, bodysuits, swimwear, undergarments, beauty products, cosmetics, dresses, seasonal and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable, and cannot be returned for store credit. 

    Q: Is there any additional information you should be aware of regarding the Online Return Policy?
    A: Here are some essential points to keep in mind about our Online Return Policy:
    -   Items must be in their original condition, unworn, unwashed, and have the original tags attached when returned, and they should be in their original packaging.
    -   Please note that we are not responsible for any return packages that may be lost or stolen during transit. It is essential to retain your proof of postage and/or return tracking number when shipping back your returns.
    -  To ensure the smooth processing of your return, please include the order packing slip or return invoice from the Online Return Portal, clearly indicating the items being returned. Incorrectly filled-out returns may encounter processing delays.
     -  Any damaged, defective, or incorrect items must be reported within 14 days of delivery to be eligible for a resolution.
    -  We do not accept return drop-offs at our district or corporate office. Please follow our designated return process.
    -  For security reasons and to safeguard against potential fraud, we reserve the right to delay issuing refunds until the items are received and verified.
       Mischa Lottie Reserved Rights Regarding Returns
      Our right to define and restrict returns is absolute. We may decline or reject returns from customers at any given moment based on the following reasons:

      1. Suspicious or excessive returns suggesting "wardrobing" behavior.
      2. Suspicious or excessive returns of used, modified, washed, damaged, or incomplete items.
      3. Suspected fraudulent or criminal activities.

      Likewise, we maintain the authority to deny service to any customer or entity, both in-store and online, if similar actions as mentioned above are observed. Any Non-Mischa Lottie items sent to our Distribution Center will be discarded upon arrival.

      Q: My order was refused or returned to sender
      A: There are several reasons why an order may be returned to the sender:
      1. An invalid address or missing information was provided.
      2.The carrier was unable to deliver the package.
      3.The customer refused the order upon delivery.
      Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided during the purchase was incorrect.
      Q: Can changes be made to orders after they have been placed?
      A: No. For proper delivery, it is essential to ensure that your address is entered accurately, including all relevant information. Make sure to use correct abbreviations, include street numbers, building or apartment numbers, and provide route information (if applicable).


      Q: My order appears to be stagnant or lacking movement.

      A: As a result of carrier-related problems, you might observe occasional delays in tracking updates for your order.

      Q: The status of my order indicates that it is still pending shipment.

      A: An order's tracking status indicating that it has not been shipped typically stems from two common reasons.

      1. While the order may have been dispatched, it's possible that the first scan may not occur until a few days after you've received notification of the package being shipped and the initial assignment of the tracking number, due to the distance to the destination of the shipment.

      2. It's important to note that the order might have necessitated extra processing time to ensure its completion. For further details on processing, kindly consult our Shipping Time Frames.

      Q: The status of my order has remained "In Transit" for several days.

      A: Orders will maintain an "In Transit" status until they reach the subsequent shipping hub. On occasion, factors beyond our control might lead to packages not receiving updated scans for a certain duration. Should your package retain the "In Transit" status for a period exceeding 7 business days from the latest tracking update, kindly get in touch with us for a more detailed investigation into the matter. For real-time updates on your order's status, you can utilize our Track Order page.

      Q: What is your processing time?

      A: Each order undergoes a distinct processing period, distinct from the time it takes for the shipment to reach its final destination post-collection from our fulfillment center by the relevant carrier. The processing duration for standard domestic and international orders may extend up to 5 business days (excluding Saturdays, Sundays, and Holidays), contingent on various variables.

      Following the successful authorization and verification of your payment, the processing time for Standard orders can potentially extend up to 5 business days. It's important to note that this is a rough estimate and does not encompass weekends or holidays.

      Q: What are your shipping rates along the couriers that you use

      A: For both U.S. domestic and international orders, USPS or UPS will serve as our primary shipping carriers for most destinations. At our discretion, alternative carriers may be utilized to fulfill specific shipping needs.

      The ultimate shipping cost will be presented at the checkout stage.

      Q: Shipping Fees

      A: Shipping charges are not eligible for refunds. Should you decline to accept shipments from, you will assume responsibility for the initial shipping expenses as well as the return cost of the package to us. This sum will be subtracted from any issued credit.
      We do facilitate shipping to PO Boxes through USPS. Nonetheless, expedited shipping options are not viable for PO Box addresses.

      Q: What if items are out of stock after ordering?

      A: In the event that your order comprises multiple items and one or more of these items are unavailable, we will proceed to ship the remaining items in your order. A refund for the item(s) not in stock will be processed to your original method of payment. 

      A: Please be advised that during the major holiday seasons, there may be delays in your delivery dates. This is due to the influx of packages during this time. We ask for and appreciate your patience
      1. Get in touch with your local post office to acquire details about the time and location of your package delivery. In many cases, you can even retrieve the GPS coordinates indicating where your package was dropped off.

      2. Enquire with all household members (if applicable) or neighbors if they have come across the delivered package. Sometimes, packages might have been left with a neighbor, so it's worth asking around.

      3. If your search proves unsuccessful, you can proceed to complete a missing mail report on Typically, this report would require your name, tracking number, and home address.

      4. If the package remains elusive, it is advisable to contact your local police department and file a report for missing mail. Federal mail theft is a grave offense that demands serious attention.

      5. In the event that your package is lost or unaccounted for, it is crucial to contact us within 30 days from the delivery date. This timeframe is essential to qualify for a potential store credit or reshipment. Mischa Lottie cannot assure full accountability for packages marked as "Delivered" by the carrier; each situation will be evaluated on an individual basis. We are committed to assisting you in collaborating with the carrier to complete the claims process. It's important to note that claims may take up to 30 days to conclude, depending on the chosen shipping carrier.

      6. Kindly be informed that Mischa Lottie does not bear responsibility or accept liability for packages that have been confirmed as delivered by the carrier. As a result, we do not issue refunds or credits for packages that the carrier affirms as successfully delivered.

      In the unfortunate event that your package goes missing or is untraceable, timely communication within 30 days of the delivery date is imperative to explore the possibility of a store credit or reshipment. Mischa Lottie's accountability for packages denoted as "Delivered" by the carrier is not guaranteed and will be assessed on a case-by-case basis. We are committed to assisting you throughout the claims process with the carrier, which could take approximately 30 days to finalize, depending on the carrier's policies.

      Please be aware that Mischa Lottie does not assume liability for packages confirmed as delivered by the carrier. Therefore, we do not authorize refunds or credits for packages confirmed as successfully delivered by the carrier.
      Your happiness is our top priority. If for any reason you need help with your purchase, email us with your order number and we will do our best to assist you.